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Your request has been sent

Thanks for your request.

We'll send your new bank card to your KBC Brussels Bank branch within 5 working days.

Confirmation of your request will be sent to you by e-mail.

Any questions?

Contact KBC Brussels Live.

Order for euro banknotes

Frozen accounts

Accounts sometimes need to be frozen, but can be unlocked again. Learn more about frozen accounts.

Using your prepaid card

Looking to load your prepaid card, use it to withdraw cash or check your balance and transactions? Check out the FAQs on using a prepaid Mastercard.

Questions on payments, cards and your card reader in KBC Brussels Touch

Find answers to problems such as having difficulty logging in on your computer, your card reader isn't doing what you expect it to do or you can't see details of one of your accounts.