Take care of your banking and insurance needs with Kate

Kate is your personal assistant in KBC Brussels Mobile. She can assist you with all kinds of banking and insurance matters or help you find what you’re looking for. If you’d like to know how to file a claim or carry out a transaction with Kate, you can quickly find all the details here.

Transferring money

Make a transfer with Kate
Make an international transfer with Kate
Cancel a transfer with Kate
Make QR code payments with Kate
Find a KBC Brussels account’s BIC, IBAN, RIB or SWIFT code with Kate

Debit and credit cards

Kate can help you if you’ve forgotten your PIN
Block your card with Kate
Replace your debit or credit card with Kate
Apply for a new debit or credit card with Kate
Ask Kate for your credit card billing statement
Ask Kate to increase your credit card limit

Ordering foreign currency

Ordering foreign currency with Kate

Filing a claim

Filing a claim with Kate

Saving and investing

Buy into a new fund or buy more units in a fund you hold with Kate

Kate Coins

Receive and use Kate Coins or check your balance with Kate

Transferring money

Log in to KBC Brussels Mobile and tap the Kate icon at the top right
Just tell Kate: ‘Make a transfer'
Choose the account you wish to transfer from
Follow the instructions

Learn more about making transfers.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Make an international transfer'.
Choose between an international transfer and a SEPA Credit Transfer
Follow the instructions

Learn more about making international transfers.

If you’ve paid for something twice or sent money to the wrong account number, you can quickly ask Kate for help.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Cancel a transfer'
Kate will check if you can still cancel your payment
If it’s still possible, follow Kate’s instructions

Learn more about making transfers.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Scan QR code'
Scan the QR code
Choose the account to transfer the money from and confirm

Learn more about paying with your smartphone.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Ask Kate for details such as: ‘KBC Brussels BIC’
Kate will help you

Debit and credit cards

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Forgotten my PIN’
Follow the instructions

Learn more about debit cards.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Block my card’
Follow the instructions

Learn more about debit and credit cards.

Log in to KBC Brussels Mobile and tap the Kate icon at the top right
Just tell Kate: ‘Replace my card’
Choose the card you want to replace
Follow the instructions

Learn more about debit and credit cards.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Request a new card'
Follow the instructions.

Learn more about debit and credit cards.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘View my billing statement’
Follow the instructions

Learn more about credit cards.

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Change my limit’
Choose the card for which you want to change your limit
Follow the instructions

Learn more about credit cards.

Ordering foreign currency

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘Order foreign currency
Follow the instructions

Learn more about ordering foreign currency.

Filing a claim

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: ‘File a claim’
Follow the instructions

Learn more about filing a claim.

Saving and investing

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
You can ask Kate to help you to ‘Change fund’ or ‘Sell fund units’
Follow the instructions

Learn more about saving and investing

Kate Coins

Log in to KBC Brussels Mobile and tap the Kate search bar at the top of your screen
Just tell Kate: "Kate Coins"
Select an option
Follow the instructions

Learn more about Kate Coins