Your payment card is defective. What should you do?

You can apply for a new payment card in 3 ways

Ask Kate
Request a replacement card in KBC Brussels Mobile or KBC Brussels Touch
Go to your KBC Brussels branch

Kate is also there to help you replace your card

If you need to apply for a new payment card, feel free to ask Kate, your digital assistant in KBC Brussels Mobile.

Kate will help you right away.
If you haven't started using our app, contact your KBC Brussels branch or KBC Brussels Live.
We'll check your card and, if necessary, ensure that it is replaced as soon as possible.

When will I get my new card?

If you’ve asked to replace your card, you’ll receive your new card by post within 5 business days.

Activate your new payment card

See how to get started with your new card and how to make your old card unfit for further use.

Tell me how

How do I get my PIN?

When you ask us for a new KBC Brussels Debit Card, KBC Brussels Credit Card or KBC Brussels Prepaid Card, it’s sent to your home address. That means you don’t need to collect it in person from your KBC Brussels branch. You can get a PIN for your card either using our KBC Brussels Mobile app or by text message.

Find out how to get your PIN.

Under 18?

You’ll need to ask one of your parents or your legal guardian to apply on your behalf for a new card.

What does a new payment card cost?

Got a KBC Brussels Plus Account?
Your defective card will be replaced for free.
Got a KBC Brussels Basic Account?
You pay 9 euros to have your card replaced.

More information on replacing my debit card

Log in to KBC Brussels Mobile
Tap ‘My KBC’
Tap your defective debit card
Select ‘Block or replace’
Tap ‘Replace your card’ and follow the on-screen instructions

Open KBC Brussels Touch and tap or click ‘°°° More’
Select ‘Debit cards’
Select your defective debit card
Tap or click the ‘Manage’ tab
Select ‘Block or replace’ and follow the on-screen instructions

Just go to your KBC Brussels branch and get yourself a KBC Brussels Go Card on the spot. You can use it until you receive your new debit card.

Find a branch

Look up the opening hours and phone number of a KBC Brussels branch near you.

Find a branch

KBC Brussels will automatically send you a new card a few weeks before the expiry date.

You don’t have to wait until you receive your debit card to start using it. That’s because your card details are already available in KBC Brussels Mobile for making payments.

The same goes for when you have to apply for a new debit card after losing your current one or it gets stolen. Once you request a replacement card, its details can be seen right away in KBC Brussels Mobile.

Where can I find the details of my new debit card?

Log in to KBC Brussels Mobile
Tap ‘My KBC’
Scroll to ‘Means of payment’ and tap your new debit card

You also have the option here of linking your card details to your Google Pay, Fitbit Pay or Garmin Pay app to pay with your smartphone or smartwatch.

More information on replacing my credit card

Log in to KBC Brussels Mobile
Tap ‘My KBC’
Scroll to ‘Means of payment’ and select your credit card
Tap the three dots at the top right
Tap ‘Block or replace’

Or simply ask Kate

Log in to KBC Brussels Mobile
Tap the Kate icon at the top right of your screen
Type ‘replace card’

Kate will help you right away.

If you haven't started using our app, contact your KBC Brussels branch or KBC Brussels Live.

We'll check your card and, if necessary, ensure that it is replaced as soon as possible.