Replacing your defective debit card
- Simply request the card using KBC Brussels Touch
- Go through the procedure in a few clicks
- Get your new debit card by post within five business days
- Simply request the card using KBC Brussels Mobile
- Go through the procedure in a few clicks
- Get your new debit card by post within five business days
How to replace your defective card using KBC Brussels Touch:
- Log in to KBC Brussels Touch
- Click ‘More’ at the top of the screen and select ‘Debit cards’
- Select the debit card that is defective
- Click ‘Manage’ at the top and then ‘Block or replace’
- Select ‘Replace a defective card or add a (new) photo to your debit card’ and follow the instructions
Have an Android device and prefer to use KBC Brussels Mobile?
Take your phone and just scan this QR code.
Alternatively go to Google Play, to get KBC Brussels Mobile.
Have an iPhone and prefer to use KBC Brussels Mobile?
Take your phone and just scan this QR code.
Alternatively go to the App Store, to get KBC Brussels Mobile.
How to replace your defective card using KBC Brussels Mobile:
- Log in to KBC Brussels Mobile
- Tap ‘My KBC’
- Scroll to ‘Means of payment’ and select the defective debit card
- Tap ‘Block, replace or cancel’
- Tap ‘Replace your card’
Don’t have KBC Brussels Mobile?
Don’t have KBC Brussels Mobile?
Kate is also there to help with your card
Need to replace your debit card? Just ask Kate, your digital assistant in KBC Brussels Mobile.
Not with us?
- Open a KBC Brussels current account online
- Log in to KBC Brussels Touch
- Apply for your debit card
Not with us?
- Download KBC Brussels Mobile
- Open a KBC Brussels current account
- Apply for your debit card
