Find out what KBC Brussels is doing to achieve a more sustainable society

When you have 4 million customers in Belgium – and as many as almost 13 million group-wide – the choices you make have an impact on society.

We are fully aware of this, which is why we have developed a strong sustainability approach that is easy to summarise: 

• We limit our negative impact through strict choices and policies. 
• We increase our positive impact, particularly by focusing on the Sustainable Development Goals (SDGs) where we can make the greatest difference as a bank-insurer. 
• We enforce a clear code of conduct and encourage responsible behaviour among all our employees.

A concise overview of the approach we adopt in Belgium is provided in our Report to Society.

A comprehensive report of our group-wide approach is provided in our Sustainability Report (in English only).

In 2024, we continued our focus on innovation, going greener and connecting, three areas that mutually reinforce each other.  

KBC Brussels is continually looking for new ways to make life easier for its customers. For this, we embrace the strengths of technology and artificial intelligence and combine these with the power of human contact. We also encourage our customers to carry out their own projects.

• KBC as a driving force behind the economy: in 2024, KBC again invested more than 90% of Belgian customers' savings in the economy.
• In Belgium,Start it @KBC has supported 1,628 start-ups and scale-ups over the past 10 years, accounting for a total of 11,405 jobs. In addition, Scale it Agro , a new accelerator programme that helps scale-ups accelerate the upscaling of sustainable agricultural solutions, was launched in early 2025.
• KBC Brussels Mobile was crowned the best banking app in the world by Sia Partners in 2024. You can also put your questions to our digital assistant Kate at any time. In addition, KBC Brussels focuses on personal contact – we help our customers in our 429 bank branches and 284 agencies, or via (video) calls with one of our 611 colleagues at KBC Brussels Live.
• KBC Brussels puts every effort into maximising accessibility for customers, both digitally and in our branches. We also make an extra effort for mobility-challenged and less digitally adept customers by providing the services of the KBC-Belmobiel, which has already made 5,628 trips to customers’ homes since 2023.

Some achievements:

• We have reduced our own environmental footprint by 68% over the past 10 years. We limit our energy consumption all the time and opt for renewable resources wherever we can (our electricity is now 100% renewable). We have set climate targets for 2030 for the main sectors in our loan portfolio. For instance, we do not invest a single euro in coal and lignite mining, but have invested 3.2 billion euros in renewable energy.
  
• In 2024, we provided 6.46 billion euros in loans to help individuals and businesses go greener.
• We aim to support private individuals and business customers in their efforts to go green by offering more than just traditional banking and insurance services, i.e. by assisting and supporting customers in achieving many other needs. Some examples:
  • Private individuals can find a broad range of products to help their home go greener (ranging from insulation to charging points) via My Home in KBC Brussels Mobile. Solar panels, home batteries and EV charging points are also covered automatically by the home insurance policy.
  • For companies , we suggest working with our partners ecoWise or Encon. ecoWise has already assisted more than 400 medium-sized enterprises in their efforts to go green. Encon also provided more than 450 large companies with expert advice on energy efficiency, renewable energy, EV charging infrastructure, sustainable real estate and reducing their environmental footprint.

KBC Brusselsprovides a safe, respectful and stimulating working environment where everyone is welcome. Inclusion is also a guiding principle when dealing with customers. KBC Brussels invests in charitable organisations and community projects by providing financial support and by encouraging voluntary work.

Some achievements:

• Through the Get-a-Teacher pack, secondary schools, colleges and universities can invite a KBC Brussels trainer free of charge. Some 87,000 students have received lessons in financial literacy since this initiative was launched.
• KBC has partnered the ‘Kom op tegen Kanker’ and ‘De Warmste Week’ charities for many years now. It also provides support to small-scale urban projects.
• KBC organised the Team Blue Challenge in 2024 and 2025. More than 1,000 colleagues from five countries rolled up their sleeves to help more than 370 social organisations.
• We finance and insure numerous childcare facilities, educational institutions, hospitals and residential care facilities. In 2024, KBC Group provided over 6 billion euros in finance for health care and care for the elderly, and more than 1 billion euros for education.
• We encourage our customers to invest more sustainably. Over the past five years, the amount customers across our entire group have invested in responsible funds has increased fourfold, coming to 50.8 billion euros in 2024.